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Ottoman Hands is our trading name. For the purpose of these terms and conditions of web site use, Ottoman Hands means ottomanhands.com

These terms and conditions govern your use of the site and purchase of goods from the site. By continuing to access the ottomanhands.com site you are deemed to be accepting and consenting to the practices described in the terms and conditions, which may be updated by us from time to time. A regular visit to this page will ensure awareness of any future changes. Your continued use of this site following such change shall signify your agreement to be bound by the modified terms and conditions.

Terms of sale

By placing an order you are offering to purchase a product and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Contract

No contract will exist between you and Ottoman Hands for the sale of any product unless and until Ottoman Hands has accepted your order when payment is taken. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you. Our acceptance of your order brings into existence a legally binding contract between us. Only adults (persons aged 18 and over) are entitled to enter into legally binding contracts.

Governing law

These terms and conditions will be governed by and construed in accordance with English Law. You and Ottoman Hands irrevocably submit to the non-exclusive jurisdiction of the English Courts.

Pricing and payment

The prices payable for ordered goods are as set out on our website. All prices are inclusive of vat.

Returns & Exchanges:

If you want to return an item purchased at www.ottomanhands.com you can do so within 28 days of the delivery date. The items returned must be in their original condition, unused and unworn, sent back together with the original packaging. Upon the receipt of your return we will inspect the goods and either exchange the unwanted items or issue a refund. Please note shipping charges will not be refunded.

Unfortunately due to hygiene reasons we do not accept returns or exchanges of any pierced jewellery like earrings.

Please note Ottoman Hands processes refunds in UK pounds sterling and takes no responsibility for exchange rate movements that may have occurred between time of purchase and return.

We advise all customers to return any items to us by ‘signed for’ delivery as we cannot accept responsibility for goods not arriving with us. Please ensure you include your contact details and reasons for the return.

Address for return:
Ottoman Hands
205 Westbourne Studios
242 Acklam Road
London
W10 5JJ

Please be advised, that only items purchased at www.ottomanhands.com can be returned to the address above. Any Ottoman Hands items purchased through our concession and wholesale network should be returned to the place of purchase.

Cancellations:

If you have changed your mind after placing your order you can cancel your order by emailing us on support@ottomanhands.com or calling us on +44 (0) 20 3176 7794 within 24 hours of the order being placed. If your order has been dispatched prior to your cancellation, please follow our Returns & Exchanges procedures. 

Privacy Policy

Our privacy policy can be found on our Privacy & Security page. By consenting to these terms and conditions, you acknowledge and agree to be bound by the terms of our privacy policy. 

Intellectual property

The entire content of the website, including all jewelry design, copyright, trademarks and other intellectual property rights it contains, including the use of the name Ottoman Hands is the sole property of Ottoman Hands.

Access

Access to this website is permitted on a temporary basis, and we reserve the right to withdraw or amend the services without notice. We make no warranty that this site will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the materials.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Entire agreement

These terms and conditions set out the entire agreement between you and Ottoman Hands in respect of the sale, purchase and use of the goods. They supersede any previous agreement or understanding in relation to the subject matter hereof. No variation of these terms and conditions are binding on us unless agreed by us in writing.

International Orders

Prices shown are in UK Pounds sterling and are inclusive of VAT at 20%. Orders delivered within the European Union will be inclusive of VAT.

For countries outside the EU and Channel Islands all purchases are VAT free. This will be automatically calculated as you add items to your shopping basket.

Products delivered to some destinations, mainly outside the EU, may be subject to taxes, fees, levies or other charges, which are imposed by local legislation. The recipient of the products is responsible for all customs formalities for their export and import, and will be required to pay any additional charges, including import duty, formal customs entry, taxes, levies and other charges. The recipient of the goods, not the person who’s ordered them, will receive a separate request for payment of these charges.


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