Help / FAQ’s

How do I find the products I am looking for?
There are a number of ways to find the product you are looking for. You can use the search box in the top right hand corner of the page, or select a product category from ‘All Jewellery’ title on the top navigation bar.

What size ring do I need?
Majority of Ottoman Hands rings are adjustable (this will be stated on the website), however we also design sized rings. Sized rings in general come in sizes Small, Medium and Large, which corresponds to the following UK/ US ring sizes:

  • small: L/6
  • medium: M-N/7
  • large: O-P/8.

How do I know when my order has been received?
An email will automatically be sent to you as the order is processed.

Which methods of payment do you accept online?
We accept all major credit and debit cards as well as Paypal. All payments are handled securely by our dedicated payment gateway provider – Sage Pay.

How and when will my purchases be delivered?
All orders are shipped within 24-48 business hours, once the payment has been cleared, using ‘signed for’ delivery service. The couriers operate a Monday to Friday service between 9am – 6pm and a specific time slot cannot be requested, unless otherwise agreed at the time of purchase with our Customer Service team. 

To find out delivery options and timescales, please visit Delivery & Returns page on our website

Will I have to sign for my delivery?
Yes, all our delivery options must be signed for.

What if I’m not in when you deliver?
If you are not there to receive and sign for your delivery, then our delivery company will leave a card, normally saying the package can be picked up from the nearest depot or asking you to reschedule the delivery, if sent using courier service. If you would like the courier or a post man to leave the item in a secure location, please leave us a comment when placing your order or email our Customer Service Team.

Do you deliver to PO boxes?
Unfortunately we do not deliver to PO box numbers, BFPO addresses, mail forwarding addresses and temporary residence addresses

Do you deliver to other countries besides the UK?
Yes, we deliver globally. Please visit Delivery & Returns page on our website for more information.

Can I add a message?
Yes, you can add both a gift message and a delivery note at the checkout. The gift message you enter will be hand-written on an Ottoman Hands card.

How will my order be packaged?
All jewellery will be beautifully wrapped in our branded packaging with stone cards, explaining the origins, meaning and lore of our semi-precious stones, added to every piece. There is no extra charge for this.

Can I change or cancel my order after it’s been placed?
We generally process and prepare your order for despatch immediately, so you may not be able to make any amendments or cancel your order unless you notify our team within 1-2 hours of placing your order. If your order has been packed and dispatched before the team has received your cancellation notification, you would have to return your order once you’ve received it. Please visit Delivery & Returns page on our website for more details on how to return your items.

What is your Returns Policy?
Goods purchased from our website may be returned within 28 days of the date of the receipt if you are not completely happy with the product. Please be aware you can not return pierced jewellery, like earrings, due to health and safety reasons. This does not affect your statutory rights. For more information please visit Delivery & Returns page on our website.

How long might a refund take?
As soon as we have received returned products, and checked that they are in their original condition, our team will be in-touch to notify you. We aim to process all refunds within 3 business days, however refunds might take longer during busy periods.

How do I return my order?
Please send returns or exchanges by ‘signed for’ registered mail to:

Ottoman Hands,
205 Westbourne Studios
242 Acklam Road
London
W10 5JJ

For further details and for the step by step process please visit Delivery & Returns page on our website.

How do I return my jewellery if it broke or got damaged?
Gems and jewels can requires a little extra TLC sometimes. Should your Ottoman Hands jewellery, purchased on our website, require repair or replacement within 6 months of purchase, please follow the instructions specified in Warranty & Repairs section of our Delivery & Returns page

How do I look after my jewellery?
To keep your Ottoman Hands jewels beautiful and lustrous for longer: 
• wipe your semi-precious stone jewellery with a clean, soft cloth after wearing;
• do not expose your jewellery to water or damp conditions;
• avoid exposing your jewellery to chemicals such as perfumes, household cleaning solutions and other sprays, lotions and potions as this could cause discolouration;
• ideally, store your jewellery in a soft lined box or Ottoman Hands pouch and try to keep pieces apart, so that they do not rub together or tangle up.

How do you use the personal information that I supply?
At Ottoman Hands we are committed to maintaining your privacy. To find out more details, please visit Privacy & Security page on our website.

How do I unsubscribe myself from receiving the newsletter?
There is an unsubscribe button at the bottom of every newsletter we send you. You are welcome to subscribe to the newsletter again at any time. 

What are cookies and how are they used on this site?
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. To find out more details, please visit Privacy & Security page on our website.