All orders are shipped within 48 hours, once the payment has been cleared using your chosen delivery method.
Royal Mail operates a Monday to Friday service between 9am and 5pm. Please be advised that a specific time slot cannot be requested when choosing our Standard Delivery method.
Royal Mail Signed For – 1st class (1-3 business days) – £3
Free with orders over £100
Next Day Delivery (1 business day) – £7.50
Free with orders over £200
Royal Mail International Signed For (5-6 business days) – £4
Fast Track Expedited Delivery (2-3 business days) – £15
Europe Non EU
Royal Mail International Signed For – £8
Rest of the World Deliveries
Royal Mail International Signed For – £10
For accurate delivery estimates for Non EU and Rest of the World, please contact our Customer Support team.
If you would like to return an item purchased online, please return it to us within 28 days of the delivery date unworn and unused, together with the original packaging. Upon the receipt of your return we will either exchange the item or issue you with a refund.
Please note shipping charges will not be refunded.
Please also note that earrings and any other pierced jewellery cannot be returned or exchanged for hygiene reasons.
To return an item:
- fill in our Returns Form
- safely package the item
- send it to us using ‘signed for’ or ‘recorded’ delivery service
205 Westbourne Studios
242 Acklam Road
Ottoman Hands will process any refunds in UK pounds sterling and will not take any responsibility for the change in the currency rates occurred between time of purchase and return. We advise all customers to return any items to us by ‘signed for’ delivery as we cannot accept responsibility for goods not arriving with us. Please ensure you include your contact details.
Warranty & Repairs:
Every Ottoman Hands piece purchased on our website is covered by a 6 month warranty when a valid proof of purchase is presented. Within 6 months if your jewellery needs repair or replacement, please contact our Customer Support team to proceed.
Once your jewellery has arrived with us it will be assessed by our expert team. We will keep in-touch to let you know of further steps and processes.
Please be advised that jewellery showing intentional damage may not be eligible for a repair or replacement.
This warranty is in addition to other rights you may have in relation to the piece.