Shipping & Returns
FREE Worldwide Delivery
FREE worldwide delivery on orders over £100 / $100 / 100€
with carbon-neutral shipping
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USA & EU: All customs fees covered – no VAT or duties on delivery.
UK Next Day Delivery
In a rush? To receive your order by 1pm the next day, just make sure to place your order by 1pm on Monday-Thursday.
Next day deliveries are available from Monday-Friday, excluding weekends and Bank Holidays. Please note this service may require a signature.
Extended Returns
To make gift giving easy, any orders placed between 10th November and 24th December 2025 can be returned until 10th January 2026 if you change your mind, as part of our extended festive returns period. This excludes non-returnable items such as earrings, gift cards and gift packaging. For any orders placed outside the above period our standard policy applies.
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Please note that earrings and any other pierced jewellery cannot be returned or exchanged for hygiene reasons.
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Customs and fees
USA & EU: All customs fees covered – no VAT or duties on delivery
Australia / NZ: orders up to $1000 AUD will be duty-free
ROW: Please note that for international orders there is likely to be a VAT or customs charge upon arrival of your package that is determined from country to country.
Sustainability
Our materials
We have been using recycled metals since the very beginning of our brand, always producing small batches of jewellery to avoid over-production.
We use either 21ct gold-plated recycled brass or 18ct gold-plated recycled sterling silver, without compromising on the beauty and quality of our pieces.
Our hands
Our name, Ottoman Hands, was inspired by the artisans that create our unique jewellery.
To this day, we are working with the same workshop in the heart of Istanbul, that produces the majority of our hand-crafted jewellery. We will only ever work with manufacturers who share our values and treat their workers fairly.
Our packaging
Our mailing boxes and our jewellery boxes are created with FSC-certified paper from 70% recycled sources and our pouches are made from 100% cotton. With no foam or velour inserts, our packaging is not just beautiful to gift and reuse, but also plastic-free, 100% recyclable and biodegradable.
In order to reduce packaging waste, we may sometimes use one jewellery box for two small pouches. If you have purchased the gift wrap option with your order, each piece will come in an individual jewellery box, as well as a gift bag.
FAQ
How will my order come packed?
In order to reduce packaging waste, we may sometimes use one jewellery box for two small pouches.
If you have purchased the gift wrap option with your order, each piece will come in an individual jewellery box, as well as a gift bag.
What is your guarantee?
Every Ottoman Hands piece purchased on our website is covered by a 1 year warranty with a valid proof of purchase.
How long does delivery take?
Our parcels are tracked to your doorstep.
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UK Standard Delivery: 2-5 working days
UK Express Next Day Delivery (excl. weekends and Bank Holidays)
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EU Standard Delivery: 5-10 working days
EU Express Delivery: 1-3 working days
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USA Standard Delivery: 5-10 working days
USA Express Delivery: 1-3 working days
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ROW Standard Delivery: 5-10 working days
ROW Express Delivery: 3-5 working days
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Will I have to pay extra customs and fees at delivery?
USA & EU: All customs fees covered – no VAT or duties on delivery.
Australia / NZ: orders up to $1000 AUD will be duty-free
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For most international orders there is likely to be a VAT or customs charge upon arrival of your package, that is determined from country to country. Please check your country's import value threshold to determine whether your order will incur extra fees or not.
Gold points for you
Join our loyalty club where you can earn points while you shop or refer a friend - then redeem them to get even more jewellery for less.
Can't say we don't spoil you!
Follow us @ottomanhands
Free carbon-neutral shipping
for orders over £100
Next day delivery & Extended returns
for the perfect gift
1 year warranty
for peace of mind