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Help / FAQs

Need help? Here's the most frequently asked questions by you. If you need further support, feel free to contact us.

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How do I find the right jewellery for me?

Too much choice? There are a number of ways to find the perfect jewellery for your style. Check out our curated style edits or use the filter to edit our collections by price, category, colour or gemstone. You can also click on the search icon at the top of the page, to find a specific piece.

How will my order be packaged?

Our jewellery comes in a 100% cotton pouch and jewellery box. Gift bags and tissue are also available when you purchase our gift wrap option.

In order to reduce packaging waste, we may sometimes use one jewellery box for two small pouches. If you have purchased the gift wrap option with your order, each piece will come in an individual jewellery box, as well as a gift bag. Please note that certain oversized pieces may not fit in a jewellery box.

Our tissue, jewellery and mailing boxes are created with FSC-certified paper from 70% recycled sources and our pouches are made from 100% cotton.

With no foam or velour inserts, our packaging is not just beautiful to gift and reuse, but also plastic-free, 100% recyclable and biodegradable.

Can I change or cancel my order?

We have a very small window that allows changes to be made to your order or address. If your order has been packed and dispatched before we've received your message, you would have to return your order once you’ve received it. Please contact us during business hours and we will to do our best to try and help.

How can I pay for my order?

We accept all major credit and debit cards, PayPal, Klarna , as well as Apple Pay and Google Pay on mobile devices.

All payments are handled securely by our dedicated payment gateway provider. We do not store any of your payment details.

How do I use a promo code?

Great news! If you have a promo code to use on our site just head to checkout and enter the code in the box labelled 'Discount code or gift card' and click 'Apply' and if your basket meets the conditions of the offer, your discount will appear. Some promo codes may apply automatically at checkout.

Please note discount codes cannot be combined and already discounted items are excluded from all promotional codes unless otherwise specified.

How do I use a gift card?

Lucky you! If you have a digital gift card just fill up your cart with your favourite jewellery, head to checkout and enter the gift card code in the box labelled 'Discount code or gift card' and click 'Apply', the amount available on your gift card will be deducted from your total.

You can use your gift card more than once, as long as it's still valid and there is an amount left in it.

Gift cards are considered a form of payment and can be combined with discount codes. Any returns on orders purchased with a gift card will be refunded on the initial gift card.

Our gift cards are sent by email, they are issued in GBP and are valid for 12 months from receipt.

Shipping questions

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Frequently asked question

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Frequently asked question

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Returns questions

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Frequently asked question

Share details about your shipping policies, item returns, or customer service.

Frequently asked question

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