Terms & Conditions

Terms and conditions for Ottoman Hands Ltd.
Registered address:

307 Westbourne Studios
242 Acklam Road
W10 5JJ

Ottoman Hands is our registered trading name. For the purpose of these terms and conditions of the use of our website Ottoman Hands means

These terms and conditions govern your use of our site and purchase of goods from this site. By continuing to access you are deemed to be accepting and consenting to the practices described in the terms and conditions, which may be updated by us from time to time. A regular visit to this page will ensure awareness of any future changes. Your continued use of this site following such change shall signify your agreement to be bound by the modified terms and conditions.

Terms of sale
By placing an order you are offering to purchase a product and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order placed.

No contract will exist between you and Ottoman Hands for the sale of any product unless and until we have accepted your order and the payment has been collected on our behalf by secure payment gateway providers. That acceptance will be deemed complete and will be deemed, for all purposes, to have been effectively communicated to you through order confirmation notification sent to you via email. Our acceptance of your order brings into existence a legally binding contract between us. Only adults (persons aged 18 and over) are entitled to enter into legally binding contracts.

Governing law
These terms and conditions will be governed by and construed in accordance with English Law. You and Ottoman Hands irrevocably submit to the non-exclusive jurisdiction of the English Courts.

Pricing and payment
The prices payable for the products ordered are as set out on our All prices shown on the website are inclusive of VAT.

Discounts and promotional codes
From time to time, we may offer discount codes which may apply to any, or certain specified products or purchases made through Each promotional code or discount will be subject to specific terms & conditions specificed at the time the discount code is issued, in addition to the below Terms of Use:

  • only one promo code can be used against an order at any one time;
  • a discount code cannot be applied to an order after that order has been placed, unless otherwise agreed with our customer service team;
  • certain collection or product category exclusions may apply. We will let you know if you can not use your promotional code on anything before you complete your purchase;
  • promotional codes cannot be applied to any sale or outlet items, unless otherwise stated;
  • if the promotional code code has expired, you will not be able use it;
  • we are afraid we cannot accept any responsibility once we have given you a promotional code and we are not obliged to provide you with a replacement if the promotional code gets lost and/or gets used by someone else, as this will result in the discount code being invalidated;
  • if a promotional code offered on cannot run properly because of tampering, technical errors or anything else that is beyond our control, which affects the running, administration, security or fairness of the promotional code, we reserve the right to cancel, modify or suspend the discount code.
  • promotional codes are non-transferable and cannot be exchanged for cash or used for Ottoman Hands products sold anywhere else. If you receive a discount code, it can only be used by you on your own account on for the purpose for which it was issued;
  • we reserve the right to amend these terms and conditions at any time.

Products purchased from may be returned within 28 days of the receipt of the order. Earrings or any other pierced jewellery can not be returned for reasons pertaining to hygiene. This does not affect your statutory rights. For more details please visit Delivery & Returns section.

Privacy Policy
Our privacy policy can be found in Privacy & Security section. By consenting to these terms and conditions, you acknowledge and agree to be bound by the terms of our privacy policy.

Intellectual property
The entire content of the website, including all jewelry designs, copyright, trademarks and other intellectual property it contains, including the use of the name Ottoman Hands is the sole property of Ottoman Hands.

Access to this website is permitted on a temporary basis, and we reserve the right to withdraw or amend the services without notice. We make no warranty that this site will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the materials.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Entire agreement
These terms and conditions set out the entire agreement between you and Ottoman Hands in respect of the sale, purchase and use of the goods. They supersede any previous agreement or understanding in relation to the subject matter hereof. No variation of these terms and conditions are binding for us unless agreed by us in writing.

International Orders
Prices shown are in UK Pounds Sterling and are inclusive of UK Value Added Tax (VAT) of 20%. Orders delivered within the European Union will be inclusive of VAT.

Products delivered to some destinations, mainly outside the EU, may be subject to taxes, fees, levies or other charges, which are imposed by local legislation. The recipient of the products is responsible for all customs charges for the export and import, and will be required to pay any additional charges, including import duty, formal customs entry, taxes, levies and other charges. The recipient of the goods, not the person who’s ordered them, will receive a separate request for payment of these charges.

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