Delivery & Returns
Deliveries
Please note all orders placed after the cut-off time on Friday, on the weekend or bank holidays will be shipped the next working day. Orders for next day deliveries need to be placed before 12.30 pm UK time to be delivered on the next working day.
UK deliveries
FREE Standard delivery on orders over £100 (2-3 working days)
Otherwise, the following costs apply:
UK Standard Delivery - £3 (2-3 working days)
Express - Next Working Day Delivery* - £7.00 (Orders need to be placed before 12.30 pm to ensure next day delivery.)
*Working days are Monday-Friday, unless there's a Bank Holiday. Please note a signature is required for this delivery, unless a safe place or delivery to a neighbour is designated by the receiver.
EU deliveries
FREE standard delivery on orders over £100
Otherwise, the following costs apply:
Standard Delivery (5-10 working days) - £9
Express Delivery (1-3 working days) - £25
USA deliveries
FREE delivery on orders over £100
Otherwise, the following costs apply:
Tracked Courier Delivery (1-3 working days) - £25
Up to $800 in goods will be duty-free
Rest of the world
FREE Worldwide delivery on orders over £100
Otherwise, the following costs apply:
Tracked Courier Delivery (3-5 working days) - £25
For any enquiries, please contact our customer support team.
Custom duties & taxes
Any additional amount, up to $1,000, in goods will be dutiable at a flat rate (3%).
Europe:
Since 1 July 2021, most goods to the EU are now subject to VAT and potentially a clearance fee. Orders may be subject to VAT and also goods above €150 may be subject to customs duties and a clearance fee. The thresholds and the amounts charged vary from country to country. The customs authorities in the destination country determine the thresholds and the amounts charged. See guidance from the European Commission.
Returns
Returns Policy
If you are not happy with an item and have purchased it via our website, please return it to us within 28 days of receiving your order unworn and unused, together with the original packaging. Please kindly note that the return period for sale items is 14 days.
Please note that earrings and any other pierced jewellery cannot be returned or exchanged for hygiene reasons. This does not affect your statutory rights.
To return an item please email us at with your order number and reason for return at: support@ottomanhands.com
Upon the receipt of your return, we will either exchange the item or issue you with a refund, as per your request. Please note shipping charges will not be refunded.
If you have received a gift with purchase as part of your order and you wish to fully or partially return your order for a refund, then please note that the gift with purchase should be returned as well in order for your return to be valid.
We strongly advise all customers to return any items to us by a tracked / signed for delivery as we cannot accept responsibility for goods not arriving with us.
Please note it can take up to 10 days for your order to reach the warehouse and be processed by our team.
Refunds
Returned items will always be refunded to the original payment method used when placing your order, including gift cards.
- Credit or Debit Card - We will credit your account within 5-10 working days of receipt of your items.
- PayPal - Your refund will be visible in your PayPal account within 24 hours of your refund email being sent.
- Klarna - You will receive a refund within 10 working days. Your refund will be issued back to the credit or debit card you used at checkout to pay your first instalment. Customers can stay on top of their payment schedule by downloading the Klarna App or logging into their Klarna account here.
*Please if you use our pre-paid postage labels for your return we charge a £3 return fee.
Customs duties and additional fees paid are non-refundable.
Ottoman Hands will process any refunds in UK Pounds Sterling and will not take any responsibility for the change in the currency rates occurred between time of purchase and return.
Purchases through stockists
Please be aware we can only offer refunds and exchanges on items purchased through our own website. If you have purchased products through one of our stockists or third party platforms, you will need to return the items to where you have purchased them from.
Our stockists and third party platforms may have a returns & exchange policy different to us.
Wolf and Badger customers
For purchases made through the Wolf and Badger site, please refer to their returns guide for more information.
Warranty & repairs
Every Ottoman Hands piece purchased on our website is covered by a 6 month warranty when a valid proof of purchase is presented. Within 6 months if your jewellery needs repairing or replacing, please contact our Customer Support team to proceed.Once we have received the products, they will be assessed by our expert team. We will keep in touch to advise of further steps.
Please be advised that jewellery showing intentional damage may not be eligible for a repair or replacement.
This warranty is in addition to other rights you may have in relation to the piece.