Delivery & Returns
Please note all orders received after the cut-off time on Friday, and on Saturday and Sunday will be shipped Monday to Friday. Orders for next day deliveries need to be placed before 12.30 pm UK time.
Standard delivery is free (2-3 working days)
Our Next Day Delivery service - £7.00 Orders need to be placed before 12.30 pm to ensure next working day delivery.
Royal Mail International Signed For (5-6 business days) – £4
Rest of the world
Free shipping over £100 (5-10 business days)
Royal Mail International Signed For (5-10 business days) – £10
DHL 1-3 working days - £20.22
For any enquiries, please contact our customer support team.
Custom duties & taxes
Please refer to Royal Mail’s information under the Fees tab to see the DDU charges including handling fee per country.
If you are not 100% happy with an item and have purchased it via our website, please return it to us within 28 days of receiving your order unworn and unused, together with the original packaging.
During the Christmas period, returns will be extended until 31st January 2021.
Upon the receipt of your return, we will either exchange the item or issue you with a refund, as per your request.
Please note shipping charges will not be refunded.
Please also note that earrings and any other pierced jewellery cannot be returned or exchanged for hygiene reasons.
To return an item please follow the below steps:
- Let us know at firstname.lastname@example.org
- Safely and carefully package the item
- Send it to us using ‘signed for’ or ‘recorded’ delivery service
27 Kilbirnie Place
Glasgow G5 8QR
We strongly advise all customers to return any items to us by ‘signed for’ delivery as we cannot accept responsibility for goods not arriving with us. Please ensure you include your contact details and order number.
It would be useful for us to know the reason for returning the item. Your feedback is warmly welcome.
Purchases through stockists
Please be aware we can only offer refunds and exchanges on items purchased through our own website. If you have purchased products through one of our stockists or third party platforms, you will need to return the items to where you have purchased them from.
Our stockists and third party platforms may have returns & exchange policy different to us.
Wolf and Badger customers
For purchases made through the Wolf and Badger site, please refer to their returns guide for more information.
Warranty & repairsEvery Ottoman Hands piece purchased on our website is covered by a 6 month warranty when a valid proof of purchase is presented. Within 6 months if your jewellery needs repairing or replacing, please contact our Customer Support team to proceed.
Once we have received the products, they will be assessed by our expert team. We will keep in touch to advise of further steps.
Please be advised that jewellery showing intentional damage may not be eligible for a repair or replacement.
This warranty is in addition to other rights you may have in relation to the piece.