Delivery & Returns

Deliveries

Please note all orders placed after the cut-off time on Friday, and on Saturday and Sunday will be shipped Monday to Friday. Orders for next day deliveries need to be placed before 12.30 pm UK time and are delivered on the next working day.

 

UK deliveries

FREE Standard delivery on orders over £60 (2-3 working days) 

Next Day Delivery - £7.00 (Orders need to be placed before 12.30 pm to ensure next working day delivery.)    

 

EU deliveries

FREE Worldwide delivery on orders over £100

Royal Mail Tracked & Signed (3-5 working days) - £9

 

Rest of the world 

FREE Worldwide delivery on orders over £100

Tracked Courier Delivery (3-5 working days) - £15

For any enquiries, please contact our customer support team.

 

Custom duties & taxes

International orders may be subject to customs or import duties and tax charges once they reach their destination country outside of the UK. These charges are payable by the customer. Customers within the EU will be charged VAT upon arrival (before delivery) for all order values.
Please click here for DHL's information regarding payment of customs and duties fees, this includes a handling fee per country.
 

Returns policy

EXTENDED GIFT RETURNS:

To make gift giving easy, we have extended our returns period for this holiday season. All items purchased online between 15th November - 24th December, can be returned or exchanged up until 20th January 2022. Please note that earrings and any other pierced jewellery cannot be returned or exchanged for hygiene reasons. 

Standard returns policy:

If you are not happy with an item and have purchased it via our website, please return it to us within 28 days of receiving your order unworn and unused, together with the original packaging. Please kindly note that the return period for sale items is 14 days.

Please note that earrings and any other pierced jewellery cannot be returned or exchanged for hygiene reasons.

To return an item please email us at with your order number and reason for return at: support@ottomanhands.com

Upon the receipt of your return, we will either exchange the item or issue you with a refund, as per your request. Please note shipping charges will not be refunded.

We strongly advise all customers to return any items to us by ‘signed for’ delivery as we cannot accept responsibility for goods not arriving with us. 

Ottoman Hands will process any refunds in UK Pounds Sterling and will not take any responsibility for the change in the currency rates occurred between time of purchase and return.

 

Purchases through stockists

Please be aware we can only offer refunds and exchanges on items purchased through our own website. If you have purchased products through one of our stockists or third party platforms, you will need to return the items to where you have purchased them from.

Our stockists and third party platforms may have returns & exchange policy different to us. 

 

Wolf and Badger customers

For purchases made through the Wolf and Badger site, please refer to their returns guide for more information.

 

Warranty & repairs

Every Ottoman Hands piece purchased on our website is covered by a 6 month warranty when a valid proof of purchase is presented. Within 6 months if your jewellery needs repairing or replacing, please contact our Customer Support team to proceed.

Once we have received the products, they will be assessed by our expert team. We will keep in touch to advise of further steps.

Please be advised that jewellery showing intentional damage may not be eligible for a repair or replacement.

This warranty is in addition to other rights you may have in relation to the piece.

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