Delivery & Returns
We are here to help you, support you and ship your lovely orders. It may take us a little longer to ship your order due to the global situation, but we are working hard and ensuring our staff and customer safety.
We aim to ship all orders as quickly as possible, once the payment has been cleared using your chosen delivery method. Please note all orders received on Saturday and Sunday will be prepared and shipped Monday to Friday.
UK Deliveries Standard Delivery is free (2-3 business days) Next working day Delivery – £7.00 (Cut-off time for placing an order is 2 pm)
Royal Mail International Signed For (5-6 business days) – £4
Europe Non EU
Royal Mail International Signed For – £8
Rest of the World Deliveries
Royal Mail International Signed For – £10
For accurate delivery estimates for Non EU and Rest of the World, please contact our Customer Support team.
If you are not 100% happy with an item, please return it to us within 28 days of receiving your order unworn and unused, together with the original packaging. Upon the receipt of your return we will either exchange the item or issue you with a refund, as per your request.
Please note shipping charges will not be refunded.
Please also note that earrings and any other pierced jewellery cannot be returned or exchanged for hygiene reasons.
To return an item please follow the below steps:
- fill in our Returns Form
- safely package the item
- send it to us using ‘signed for’ or ‘recorded’ delivery service
Ottoman Hands 307 Westbourne Studios 242 Acklam Road London W10 5JJ
We strongly advise all customers to return any items to us by ‘signed for’ delivery as we cannot accept responsibility for goods not arriving with us. Please ensure you include your contact details and order number.
Please be aware we can only offer refunds and exchanges on items purchased through our own website. If you have purchased products through one of our stockists or third party platforms, like Wolf & Badger, you will need to return the items to where you have purchased them from. Our stockists and third party platforms may have returns & exchange policy different to us.
WARRANTY & REPAIRS
Every Ottoman Hands piece purchased on our website is covered by a 6 month warranty when a valid proof of purchase is presented. Within 6 months if your jewellery needs repair or replacement, please contact our Customer Support team to proceed.
Once your jewellery has arrived back with us it will be assessed by our expert team. We will keep in-touch to advise of further steps.
Please be advised that jewellery showing intentional damage may not be eligible for a repair or replacement.
This warranty is in addition to other rights you may have in relation to the piece.