FAQ

How do I find the products I am looking for?

There are a number of ways to find the product you are looking for. You can use the dedicated edits within the menu, the search box in the top right hand corner of the page, or click on the FILTER button to filter through our collections by category, gemstone etc.

What size ring do I need?

Majority of Ottoman Hands rings are adjustable (this will be stated on the website), however we also design sized rings. Sized rings in general come in sizes Small, Medium and Large, which corresponds to the following UK/ US ring sizes:

  • small: L/6
  • medium: M-N/7
  • large: O-P/8.

How do I know when my order has been received?

An email will automatically be sent to you as the order has been dispatched with a tracking number.

Which methods of payment do you accept online?

We accept all major credit and debit cards, as well as Paypal and Klarna. All payments are handled securely by our dedicated payment gateway provider.

How and when will my purchases be delivered?

All orders are shipped within 24-48 business hours, once the payment has been cleared, using a tracked delivery service. The couriers operate a Monday to Friday service between 9am – 6pm and a specific time slot cannot be requested, unless you are using our UK next day delivery.

To find out delivery options and timescales, please visit the Delivery & Returns page.

Will I have to sign for my delivery?

No, most deliveries do not need a signature unless otherwise specified.

What if I’m not in when you deliver?

If you are not there to receive your delivery, then our delivery company will leave a card, normally saying the package can be picked up from the nearest depot or asking you to reschedule the delivery, if sent using courier service. If you would like the courier to leave the item in a secure location, please follow the instructions sent by your dedicated courier.

Do you deliver to PO boxes?

Unfortunately we do not deliver to PO box numbers, BFPO addresses, mail forwarding addresses and temporary residence addresses

Do you deliver to other countries besides the UK?

Yes, we deliver globally. Please visit the Delivery & Returns page for more information.

How will my order be packaged?

All jewellery will be beautifully wrapped in our sustainable and complimentary packaging. Our mailing boxes and our jewellery boxes are created with FSC paper from 70% recycled sources and our pouches are made from 100% cotton.

With no foam or velour inserts, our packaging is not just beautiful to gift and reuse, but also plastic-free, 100% recyclable and biodegradable.

Can I change or cancel my order after it’s been placed?

We generally process and prepare your order for despatch immediately, so you may not be able to make any amendments or cancel your order unless you notify our team within 1-2 hours of placing your order. If your order has been packed and dispatched before the team has received your cancellation notification, you would have to return your order once you’ve received it. Please visit the Delivery & Returns page for more details on how to return your items.

What is your Returns Policy?

If you are not happy with an item you have purchased via our website, please return it to us within 28 days of receiving your order unworn and unused, together with the original packaging. Please kindly note that the return period for sale items is 14 days.

Please note that earrings and any other pierced jewellery cannot be returned or exchanged for hygiene reasons. This does not affect your statutory rights. For more information please visit the Delivery & Returns page.

How long might a refund take?

As soon as we have received returned products, and checked that they are in their original condition, our team will be in-touch to notify you. We aim to process all refunds within 5-10 business days, however refunds might take longer during busy periods.

How do I return my order?

To return an item please email us at with your order number and reason for return at: support@ottomanhands.com

For further details please visit the Delivery & Returns.

How do I return my jewellery if it broke or got damaged?

Gems and jewels can requires a little extra TLC sometimes. Should your Ottoman Hands jewellery, purchased on our website, require repair or replacement within 6 months of purchase, please follow the instructions specified in Warranty & Repairs section of our Delivery & Return page.

How do I look after my jewellery?

To keep your Ottoman Hands jewels beautiful and lustrous for longer:

  • wipe your semi-precious stone jewellery with a clean, soft cloth after wearing;
  • do not expose your jewellery to water or damp conditions;
  • avoid exposing your jewellery to chemicals such as perfumes, household cleaning solutions and other sprays, lotions and potions as this could cause discolouration;
  • ideally, store your jewellery in a soft lined box or Ottoman Hands pouch and try to keep pieces apart, so that they do not rub together or tangle up.

    How do you use the personal information that I supply?

    At Ottoman Hands we are committed to maintaining your privacy. To find out more details, please visit Privacy & Security page on our website.

    How do I unsubscribe myself from receiving the newsletter?

    There is an unsubscribe button at the bottom of every newsletter we send you. You are welcome to subscribe to the newsletter again at any time.

    What are cookies and how are they used on this site?

    A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. To find out more details, please visit Privacy & Security page on our website.

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