How do I find the products I am looking for?
What size ring do I need?
- small: L/6
- medium: M-N/7
- large: O-P/8.
How do I know when my order has been received?
Which methods of payment do you accept online?
How and when will my purchases be delivered?
To find out delivery options and timescales, please visit the Delivery & Returns page.
Will I have to sign for my delivery?
What if I’m not in when you deliver?
Do you deliver to PO boxes?
Do you deliver to other countries besides the UK?
How will my order be packaged?
With no foam or velour inserts, our packaging is not just beautiful to gift and reuse, but also plastic-free, 100% recyclable and biodegradable.
Can I change or cancel my order after it’s been placed?
What is your Returns Policy?
Please note that earrings and any other pierced jewellery cannot be returned or exchanged for hygiene reasons. This does not affect your statutory rights. For more information please visit the Delivery & Returns page.
How long might a refund take?
How do I return my order?
How do I return my jewellery if it broke or got damaged?
How do I look after my jewellery?
- wipe your semi-precious stone jewellery with a clean, soft cloth after wearing;
- do not expose your jewellery to water or damp conditions;
- avoid exposing your jewellery to chemicals such as perfumes, household cleaning solutions and other sprays, lotions and potions as this could cause discolouration;
- ideally, store your jewellery in a soft lined box or Ottoman Hands pouch and try to keep pieces apart, so that they do not rub together or tangle up.